Virginia Repertory Theatre
Policy last updated January 14, 2015
Virginia Rep shares general statistics about our subscriber base – such as the number of subscribers and percentages of subscribers by zip code. This does not include any information about individuals. For information on more specific data that is stored or shared, please see below.
Any emails sent to us are protected by that staff member's password.
Virginia Rep does not share or sell emails from our eNewsletter list to other organizations, with the exception of our partners, Cadence Theatre Company, who produce the Cadence Season at Theatre Gym in association with Virginia Rep. You may unsubscribe at any time by clicking the "unsubscribe" link at the bottom of all of our emails.
We do not share personal information or lists of our ticket buyers with outside organizations.
When you purchase tickets or season subscriptions through our box office, your name and contact information and ticket purchase information are saved electronically in our ticketing system. Our system is protected by a firewall and password protection.
When you send in a donation, we keep the name, contact information and the amounts of donations. This information is stored in filing cabinets, and electronically in our ticketing system. The cabinets that contain those files are located in a locked room to which only authorized staff have a key. The ticketing system is protected by a firewall and by password.
If a donor wants to remain anonymous or be removed from our mailing lists, we always oblige, no questions asked. We do not share any of our individual donor lists with any other organization. We do provide foundations, corporations and government entities with lists of our primary institutional funders, but this does not include address/contact or account information -- only the institutions' names and in some cases, gift amounts.
We sometimes submit teacher surveys (which contain teacher/principal names and sometimes email addresses) and student feedback with grant proposals to demonstrate to potential funders the effectiveness of and appreciation for our programming. If students have written their names or other personal information on their letters or artwork, we black out everything but their first name. Copies are stored in a locked room to which only authorized staff have a key.
Last updated on January 23, 2009
Web Site Information Collection
For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name or IP address, but not the email address. Unless otherwise stated on our web site, we collect only the domain name or IP address of visitors to our Web page, the email addresses of those who communicate with us via email, the email addresses of those who make postings to our chat areas, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and registrations to access portions of the site and their related services or to set up a MailerMailer account.
We also collect clickstream information. We use SSL (secure socket layer) encryption for online payment collection for purchases of our own proprietary products and services, which includes the MailerMailer email list management service. We rely on third party providers for some of our products and services which may be advertised via the MailerMailer service— the privacy policies of those sites govern the method by which they collect and use such information.
Use of Web Site Information Collected
The information we collect is used to create an aggregate demographic profile of our user base so that we can improve the content and services of our Web site and provide aggregate information to potential advertisers (no individual information is provided to any third-party without your consent), to customize the content and/or layout of our page for each individual visitor, to notify consumers about updates to our Web site and services, to send visitors our opt-in email newsletter(s) (if requested by the visitor), to provide users with the products and/or services for which they signed-up or registered which may include sending service disruption notices or other service- or product-related information via email, and is not shared with other organizations for commercial purposes without the visitor's consent.
We may share collected information with another company in the event that we merge with or are acquired by another company. Customers may prevent their information from being used for purposes other than those for which it was originally collected by sending us email at the above address. Upon request we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them. You can access this information, and/or have it corrected, by logging into your account online.
Use of Your Email List Information
MailerMailer is not an email list rental service and does not rent or sell any email addresses or other contact information that you provide or collect regarding your email list members. At all times, you retain ownership and control of your email lists and list information. When you schedule an email message to be broadcast to your list members, MailerMailer sends your message based on the personalization, targeting, click tracking, and other criteria that you specified when you created and scheduled your message. Please keep your Login ID and password secure at all times, changing your password regularly as you would on other computer systems to prevent unauthorized access or use.
In order to comply with government legislation, email addresses which have requested no further contact will be placed on a suppression list which may be accessed by other organizations to maintain suppression of such addresses in their mailings as well as ours.
Email and Direct Response Contact
All of our direct response methods are opt-in. If you subscribed to our email newsletter(s) but do not want to receive it in the future, please follow the "unsubscribe" instructions contained in the newsletter(s).
Third-Party Opt-In Email: If you opted into our "third-party" email lists (such as but not limited to those run for us by Postmaster Direct and DoubleClick), your email may be made available to other organizations whose products or services you might find interesting. If you do not want your email address to be shared with other companies or organizations, please do not opt into this email list(s) when asked this question. If you opted into this list(s) and want to opt out, follow the instructions on the email that is sent to you to "Unsubscribe" to that list(s).
Postal Address Collection and Use
If you supply us with your postal address on-line, we will use it to send you the information for which you provided us your address. If you supply us with your telephone number on-line, we will use it to contact you with information regarding your account, orders your have placed, or with information regarding your inquiry. We may send you information about additional services that we offer, but we will not rent or sell your contact information to any third parties without your permission.
Ad Servers and Other Partners
To try and bring you offers that may be of interest to you, we have relationships with other companies that we allow to place ads or provide other services or products on our Web pages, our email newsletter(s), the free version of the MailerMailer service, and other services. As a result of your visit to our site, these companies may collect non-personally-identifiable information such as your domain type, your IP address and clickstream information.
This website is directed at adults, not children, and we do not seek to collect from children online contact information or distribution to third parties any personally identifiable information from children or entice children to divulge information to us.
When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server and notify visitors through a pop-up screen on our site (which is displayed automatically depending on your browser's security settings). We strive to maintain appropriate security measures in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. Although we take reasonable measures to secure our data, we cannot guarantee that the measures we take are or will remain adequate. Some portions of our sites and services link to other companies' web sites. Please refer to the privacy policies of those sites for information on how they handle security for information they collect.
Google Analytics collects demographics for us, including gender and age ranges of visitors by city. These are not personally identifiable. Our Marketing Department uses this information to help evaluate and target advertising and marketing campaigns. You can opt out of Google Analytics with thier free browser add-on, which is found here .
Last Update: February 17, 2012