Policies
Policy last updated March 20, 2025
Virginia Rep shares general statistics about our subscriber base – such as the number of subscribers and percentages of subscribers by zip code. This does not include any information about individuals. For information on more specific data that is stored or shared, please see below.
Emails
When you email us, a copy of your email is saved in our Google Business account which is password protected. (See Google’s privacy policy). Any emails sent to us are protected by that staff member’s password.
eNewsletter
Virginia Rep does not share or sell email addresses from our eNewsletter list to other organizations. You may unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails.
Wordfly sends out our eNewsletter emails. They keep a copy of your name, email address, city, and state – if provided by you at time of sign up. Virginia Rep staff access to this information is password protected. For Wordlfy’s privacy policy – please see https://www.wordfly.com/privacy-policy/.
Ticket Purchase
We do not share personal information or lists of our ticket buyers with outside organizations. When you purchase tickets or season subscriptions through our box office, your name and contact information and ticket purchase information are saved electronically in our ticketing system which is hosted on Tessitura’s server. That server is protected by a firewall and one-time password token (OTP token) protection. Data is encrypted, and the encryption key is updated annually.
Donations
When you send in a donation, we keep the name, contact information and the amounts of donations. This information is stored electronically in our ticketing system. The ticketing system is protected by a firewall and by password.
If a donor wants to remain anonymous or be removed from our mailing lists, we always oblige, no questions asked. We do not share any of our individual donor lists with any other organization. We do provide foundations, corporations and government entities with lists of our primary institutional funders, but this does not include address/contact or account information — only the institutions’ names and in some cases, gift amounts.
Third Party Activity Tracking
We generate targeted ads via Amplified Digital Agency and NBC12. If you visit a page on our site, you may subsequently see an ad for Virginia Rep on third party sites such as (but not limited to) Facebook.
Updates
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in this Privacy Policy notice. If our information practices change, we will post those changes to this page to notify you.
Refunds
We do not offer refunds. Tickets can be exchanged for another date by returning them to the box office up to 24 hours before your scheduled performance. We charge a fee of $5 per ticket for exchanges. This fee is waived for Season Subscribers.
Delivery
We do not ship purchases other than gift certificates. All tickets will be held at the Will Call window at our box office on the day of your performance. If you would prefer to pick up your tickets in advance, you can do so by stopping by our box office at Willow Lawn pr the November Theatre between 10 a.m. and 5 p.m. on weekdays.
Privacy
We respect and are committed to protecting your privacy. We utilize Tessitura Network for our ticket sales, and they may collect personally identifiable information when you visit our ticketing site. They also automatically receive and record information on their server logs from your browser including your IP address, cookie information and the page(s) you visited. Virginia Rep and Tessitura Network will not sell your personally identifiable information to anyone.
When you register for an account, Virginia Rep collects your name, phone, street address and email address for the purposes of entering your purchase in our system and sending you an email receipt. If you select areas of interest when you register or update your account, we may send you marketing emails or regular mail for performances that meet your interests. If you no longer wish to receive these mailings, please send a Do Not Mail message to contact@virginiarep.org. (We will still contact you by phone and/or email to notify you of cancellations or changes to your performance unless you ask to be completely removed from our system.)
Security
Your payment and personal information is always safe. Tessitura’s Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Google Analytics
Google Analytics collects demographics for us, including gender and age ranges of visitors by city. These are not personally identifiable. Our Marketing Department uses this information to help evaluate and target advertising and marketing campaigns. You can opt out of Google Analytics with thier free browser add-on, which is found here .
The following items are not permitted at our venues.
- Outside food (with the exception of those having a food allergy) and beverages
- Cans, bottles, coolers or other similar containers
- Laser pens or laser products
- Noise making devices (horns, whistles etc.)
- Projectiles
- Illegal drugs or substances
- Fireworks, sparklers, or any other incendiary device
- Firearms, weapons of any kind or any item that can be construed as a weapon
- Any other item deemed unacceptable by Virginia Rep management
Virginia Rep management reserves the right to make the final determination on prohibited items. Virginia Rep is not responsible for items left behind, lost, stolen or damaged. Possession of prohibited items may be grounds for ejection from the property. Items confiscated at entry may not be returned.