FAQ & Policies
Please see below for answers to commonly asked questions and for theatre policies for the 2026-2027 season.
Question not answered here? Email us at tickets@virginiarep.org!
The House opens approximately 30 minutes to curtain. We recommend leaving ample time to find parking when visiting us on Broad Street. Performances with large houses may see delays in restroom and bar lines.
If you arrive late, you may be seated in different seats than you originally purchased. Due to the nature of the space, there is no late seating for performances in the Theatre Gym. Please let us know in advance if you can’t make it by curtain time, and we will work with you to change your ticket plan.
Ticket Exchanges
All sales are final and non-refundable, but if you contact us at least 24 hours in advance of curtain time, we are able to exchange tickets for a new performance or on-account credit (credits are valid for 5 years from date of issue). Single ticket exchanges carry a $5 exchange fee and subscribers are able to exchange without a fee up to 24 hours before a performance.
If you exchange for a higher ticket price, you are required to pay the difference. Exchanges to a lower ticket price will not receive a refund.
Missed Performance
Tickets unclaimed at curtain time will be converted to a tax-deductible donation to the theatre, so please get in touch with us if you are running late (and remember there is no late seating at the Theatre Gym). This applies to both subscriber and single tickets. Emergency concerns will be handled on a case by case basis.
Tickets unclaimed after a performance will be converted to a tax-deductible donation to the theatre. This applies to both subscriber and single tickets. Emergency concerns will be handled on a case by case basis.
We don’t have a specific dress code beyond a basic “no shirt, no shoes, no service”. Our audiences range from semi-casual to formal depending on their preferences. We do reserve the right to ask patrons to leave or change if their outfit has inappropriate or offensive language or imagery.
Virginia Rep does not have a fixed age requirement but, with the exception of titles in our Jessie Bogese Art Experiences series, we do not recommend children under 5 for our performances.
Specific age recommendations and content warnings are listed on individual show pages. We always recommend reading a summary of the plays to use your best judgment.
All patrons, regardless of age, are required to purchase a ticket.
Please see our Plan Your Visit page for parking information.
We aim to provide as accurate information as possible for parking but encourage patrons to carefully read all posted parking signage. VA Rep is not responsible for towed cars.
Please note: The row labeled “Theatre Row” behind the Renaissance is ONLY for Theatre Row Apartments, and patron cars will be towed.
We work with several organizations to provide services to make the experience at Virginia Rep accessible. Please visit our accessibility page for full descriptions for each venue but VA Rep provides –
- Sensory Adaptive Performances
- Induction Loop Hearing Devices
- Audio Described Performances
- ASL Interpretation Services
- ADA Accessible Seating
Service Animals are also welcome.
In the event Virginia Rep has to cancel a performance, ticket holders will be contacted via email and text message. There are multiple options for ticket holders –
- Exchange for another performance – at no cost to the ticket holder
- Receive a credit for a future production – valid for up to 5 years
- Refund the ticket to the original source of payment – may take up to 10 business days
- Donate the ticket – your tax deductible donation helps support community access, education programs, and the art created at VA Rep!
Performances continue as scheduled unless we experience a loss of power or extremely dangerous conditions.
In the event of a weather-related cancellation, you will be contacted through the email you provide during your ticket purchase and through a text message to the number provided—you may request to move to a different performance, to receive a refund, move to an on account credit valid for up to 5 years, or opt to make a tax-deductible donation with the cost of your ticket.
If we ARE able to continue the performance, for patrons who cannot travel safely, we will gladly issue replacement tickets for another performance of the same play, pending availability, or move your tickets into an on account credit valid for up to 5 years. Please contact the Box Office before curtain time of the show you’ll be missing to let us know you won’t be attending and to make arrangements. The Box Office email is tickets@virginiarep.org.
November Theatre Shows
We operate a bar with non-alcoholic drinks, beer, wine, select liquor drinks, and show specialty cocktails. We also feature standard snacks – both savory and sweet – and often sell show-specific treats from local businesses.
Outside food and drink is not permitted.
Hanover Tavern
The restaurant and bar at the tavern is owned and operated by the Hanover Tavern Foundation. They offer a unique Central Virginia dining experience. Expect culinary excellence from their scratch-made kitchen delivered with gracious hospitality in a warm, historic setting.
All reservations need to be made with their restaurant directly, at either (804) 537-5050 or the link below.
November Theatre
Our 550 seat theatre. ADA accessible seats are available in the orchestra, all balcony seats are only accessible via stairs.
Balcony- 
Orchestra
Theatre Gym
Our 81 seat theatre – ADA entrance is available. Stairs are present for primary seating, please let our Front of House Team know if you would prefer to enter from the ADA entrance.
Hanover Tavern
A 155 seat theatre located at the Hanover Tavern – seats are located on three sides of the stage.
You are able to select two types of tickets –
Mobile Tickets – delivered to the email address given during purchase 72 hours in advance of your performance.
Will Call Tickets – held for you at the box office and available for pickup 2 hours before the performance
Once final times are determined, show length is listed on individual show pages. On average our adult performances run between 90 minutes to two and a half hours. Our spring Family title usually runs around one hour.
We have several types of discounts available. Please visit our Ticket Deals Page for more information.
Absolutely – groups at VA Rep start at 10 tickets.
Perks for Groups of 10 or More
- Group discounts of up to 25%
- Personalized service from a Group Sales Manager to handle your specific needs
- Get the best seats at the best price before they go on sale to the public
- Easy payment plans and schedules
- Reduced individual ticket service charges
- Advanced notice on upcoming events
Please contact our Group Sales Manager for more information
Kylee Márquez-Downie
Group Sales Manager
kmarquez@virginiarep.org
(804) 783-1688 ext. 1118
To apply a discount code to your online order enter the code into the Promo Code box (pictured below) – located on the upper right side of the ticketing page – before you select your seats and click apply.
Then select your seats – the discount will not show until you reach the checkout page.
Additionally, our box office is happy to help at 804-282-2620.
Select any 4 – 5 – or more shows to make the perfect subscription package! When you subscribe, you’ll…
- Receive up to 20% off the price of a standard ticket
2. Have the chance to lock in the best seats before shows go on sale to the public, as subscription sales start before single tickets go on sale.
3. Avoid Box Office ticketing fees and Exchange fees*
4. Design the season of your choosing
5. Be able to add additional tickets throughout the season at the same discounted rate
*All shows at the November Theatre are subject to 7% Richmond City Tax. Exchanges to the same seating section are free up until 24 hours until the performance.
Subscribe Today!
Unfortunately we are unable to retroactively apply discounts or combine promotions. We recommend following us on social media and subscribing to our newsletter to receive promotions.
There are many reasons ticket prices vary from performance to performance based on venue, time, title, demand, and day-of-week.
We do! Please see our Gift Page to learn more.
Purchasing directly from the Virginia Rep is the only way to get verified tickets – please do not purchase tickets from third party vendors.
Patrons are urged to purchase tickets directly through our website or by calling 804-282-2620. There are many reasons to avoid third-party ticket sellers, including:
- We are unable to provide any customer service for your tickets – including any exchanges or refunds.
- We cannot guarantee your tickets are genuine
- You will likely pay more than face value
- We cannot replace lost or stolen tickets
- We cannot contact you with information regarding pre-show information, show cancellations, time changes, traffic updates, or other useful pieces of information
- You are supporting businesses that make it more difficult for true fans to see artists without paying a premium charge
Additionally, if we are unable to verify your ticket as valid when scanned at the venue, patrons will have to repurchase tickets at rush prices (if available). We are unable to refund any portion of the price of the ticket purchased on a 3rd party site. VA Rep does not work with GoTickets, StubHub, Facebook Marketplace, Ticketmaster or any other similar site.
HOW TO AVOID TICKET SCAMS
- Always buy directly from the theatre’s website or by calling the Box Office (804-282-2620)
- If things look suspicious, give us a call before you purchase – for shows in the November Theater and Hanover Tavern you should be able to select specific seats.
- Check the price – our tickets will not be over $85 for any performance in the 2026-2027 season
Additional General Policies
- All photography and recording of productions is prohibited under copyright law.
- Pets are not allowed except for service animals.
- Outside food and drink are not permitted.
- Firearms are not permitted inside Virginia Rep.
- Smoking or Vaping is not permitted inside Virginia Rep.
- Virginia Rep reserves the right to remove unruly and disruptive patrons.
- Performance names, dates, and times are subject to change and cancellation.
