Online Sales Policy

Last updated on January 14, 2015

Refunds

We do not offer refunds. Tickets can be exchanged for another date by returning them to the box office up to 24 hours before your scheduled performance. We charge a fee of $5 per ticket for exchanges. This fee is waived for Season Subscribers.

Delivery

We do not ship purchases other than gift certificates. All tickets will be held at the Will Call window at our box office on the day of your performance. If you would prefer to pick up your tickets in advance, you can do so by stopping by our box office at Willow Lawn pr the November Theatre between 10 a.m. and 5 p.m. on weekdays.

Privacy

We respect and are committed to protecting your privacy. We utilize Tessitura Network for our ticket sales, and they may collect personally identifiable information when you visit our ticketing site. They also automatically receive and record information on their server logs from your browser including your IP address, cookie information and the page(s) you visited. Virginia Rep and Tessitura Network will not sell your personally identifiable information to anyone.

When you register for an account, Virginia Rep collects your name, phone, street address and email address for the purposes of entering your purchase in our system and sending you an email receipt. If you select areas of interest when you register or update your account, we may send you marketing emails or regular mail for performances that meet your interests. If you no longer wish to receive these mailings, please send a Do Not Mail message to contact@virginiarep.org. (We will still contact you by phone and/or email to notify you of cancellations or changes to your performance unless you ask to be completely removed from our system.)

Security

Your payment and personal information is always safe. Tessitura's Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Google Analytics

Google Analytics collects demographics for us, including gender and age ranges of visitors by city. These are not personally identifiable. Our Marketing Department uses this information to help evaluate and target advertising and marketing campaigns. You can opt out of Google Analytics with thier free browser add-on, which is found here .