Box Office
804-282-2620
tickets@virginiarep.org
Joel Vella, Box Office Manager
Shannon Frazier, Assistant Manager
Please note: Purchasing directly from the Virginia Rep is the only way to get verified tickets – please do not purchase tickets from third party vendors.
Patrons are urged to purchase tickets directly through our website or by calling 804-282-2620. There are many reasons to avoid third-party ticket sellers, including:
- We are unable to provide any customer service for your tickets – including any exchanges or refunds.
- We cannot guarantee your tickets are genuine
- You will likely pay more than face value
- We cannot replace lost or stolen tickets
- We cannot contact you with information regarding pre-show information, show cancellations, time changes, traffic updates, or other useful pieces of information
- You are supporting businesses that make it more difficult for true fans to see artists without paying a premium charge
Additionally, if we are unable to verify your ticket as valid when scanned at the venue, patrons will have to repurchase tickets at rush prices (if available). We are unable to refund any portion of the price of the ticket purchased on a 3rd party site. VA Rep does not work with GoTickets, StubHub, Facebook Marketplace, Ticketmaster or any other similar site.
How to Avoid Ticket Scams
- Always buy directly from the theatre’s website or by calling the Box Office (804-282-2620)
- If things look suspicious, give us a call before you purchase – for shows in the November Theater and Hanover Tavern you should be able to select specific seats.
- Check the price – our tickets will not be over $85 for any performance in the 2026-2027 season
The Box Office is open Monday – Friday from 10 a.m. to 5 p.m. at the November Theatre.
114 West Broad Street
Richmond, Virginia 23220
We’re always open at the performance venue two hours before the show. (From one half hour before curtain time, the phones may not be available due to a high number of walk-up patrons.)
Tickets purchased to Hanover Tavern performances can be picked up at the Tavern when you arrive for the show. (Or you can pick them up in advance at the November Theatre if you prefer.)
Online Sales
Purchase tickets online until one hour before curtain.
Give the gift of live theatre!
Gift certificates can be mailed to you or to your recipient. They can also be picked up at the box office.
They cannot be printed at home, but the ID number of the certificate will appear in your order confirmation email, and that ID can be used immediately for ticket purchases, including online.
In the event of an unforeseen show cancellation, our box office calls all ticket holders to notify and reschedule. We deliver a short, recorded message to you immediately so that there’s no delay in reaching everyone.
The voicemail message at (804) 282-2620 is also updated in the event of a cancellation, so if you don’t have tickets yet, or you suspect we don’t have your current phone, please give us a call.
After hours, a regular greeting means that there is no cancellation notice at the time of your call.